ServiceNow Support Services

Empower Your ServiceNow Journey with Comprehensive Support

Service Offers

As Specialist ServiceNow Partners, VTS boasts a team of certified ServiceNow Developer Experts, providing unmatched 24/7/365 support to optimize your ServiceNow application performance.

With over a decade of experience, our support experts are well-versed in addressing challenges across the ServiceNow product portfolio, eliminating bottlenecks, and enhancing organization-wide user experiences.

Choose from our multiple support delivery models to align with your specific requirements, allowing your organization to focus on core responsibilities.


General Support
  • 24/7/365 User Help Desk: Access round-the-clock assistance and resolution for any user-related issues.
  • Troubleshooting: Swiftly identify and resolve system issues, ensuring seamless operations.
  • Access Control List (ACL) Setup: Maintain data security by configuring fine-grained access controls.
  • System Administration: Streamline CMDB, user management, security, and other critical administrative tasks.
  • Performance Analysis: Proactively monitor and optimize performance for enhanced efficiency.
  • Solution Health Checks: Conduct regular assessments to ensure the platform is running optimally.
  • Security Management: Protect your data and systems through robust security configurations.
  • Updates and Upgrades: Stay up to date with the latest enhancements and features for continuous improvement.
Application Support
  • Incident Management: Efficiently handle and resolve incidents to minimize disruptions.
  • Configuration and Customizations: Tailor ServiceNow to meet your unique business needs through configurations and customizations.
  • Change Management: Implement changes smoothly while minimizing risks and ensuring compliance.
  • Knowledge Management: Leverage knowledge articles and documentation for efficient issue resolution and user empowerment.
  • Functionality Expansion and Management: Scale your ServiceNow capabilities by expanding and managing functionalities.
  • Migration and Integration: Seamlessly migrate and integrate data and applications for a unified ecosystem.
  • ServiceNow Custom App Management: Develop and maintain custom applications to address specific business requirements.
  • Self-Service Portal: Empower users with self-service capabilities for streamlined request fulfillment.
  • Service Level Management: Define and manage service levels to meet and exceed customer expectations.


Fully Scalable Support Delivery

Adapt our support services to match your changing needs, ensuring seamless scalability as your business evolves.

Onsite/Offsite/Hybrid Resource Pool

Benefit from flexible engagement options, leveraging our experts either onsite, offsite, or through a hybrid model based on your preference.

Mutually Agreed SLAs

Establish service level agreements (SLAs) aligned with your business goals, ensuring focused support and timely resolution of issues.

Round-the-Clock Support

Our support is available 24/7 for any and every ServiceNow instance, providing prompt assistance and minimizing downtime.

Root Cause Identification and Resolution

Our experts identify and resolve system issues at their core, ensuring long-term stability and improved performance.

Customer Retention and Valuable Insights

Enhance customer retention and gain valuable insights into customer journey and experience through our support services.

Low Cost, Higher Efficiency, and ROI

Achieve cost efficiency and maximize your return on investment (ROI) with our cost-effective support solutions.

ServiceNow Solution Expertise

With our vast experience in implementing a wide range of ServiceNow solutions, we have become experts in building connected enterprises and modernizing business operations through cutting-edge technology. Our technical prowess and deep knowledge of ServiceNow enable us to deliver impactful solutions tailored to your specific needs.

ServiceNow Customer Service Management

We excel in implementing ServiceNow's Customer Service Management solution, revolutionizing the way you interact with and delight your customers. From seamless omni-channel support to efficient case management, we help you deliver unparalleled customer experiences that drive satisfaction and loyalty.

ServiceNow ITSM (IT Service Management)

As specialists in ServiceNow ITSM, we empower organizations to streamline their IT operations and enhance service delivery. With our expertise, you'll experience efficient incident and problem management, robust change management, and seamless service catalog implementations, ensuring optimal IT performance.

ServiceNow ITBM (IT Business Management)

We understand the criticality of aligning IT with business strategy. Through ServiceNow ITBM, we enable organizations to effectively manage their projects, portfolios, and resources. Achieve optimal project outcomes, strategic alignment, and resource optimization, driving business growth and success.

ServiceNow ITAM (IT Asset Management)

Our proficiency in ServiceNow ITAM allows us to help you optimize your IT asset lifecycle management. From procurement to retirement, we ensure accurate asset tracking, efficient license management, and cost optimization, providing visibility and control over your IT assets.

ServiceNow ITOM (IT Operations Management)

Leveraging ServiceNow ITOM, we empower organizations to maximize operational efficiency. Our expertise spans across event management, infrastructure discovery, cloud management, and more. Achieve proactive incident prevention, rapid resolution, and end-to-end visibility into your IT infrastructure.

ServiceNow Platform

As ServiceNow platform experts, we harness the full potential of this robust technology. We build customized solutions that align precisely with your unique requirements, creating a scalable and future-ready foundation for your digital transformation journey.

ServiceNow Governance, Risk, and Compliance

We specialize in ServiceNow Governance, Risk, and Compliance solutions, enabling organizations to ensure regulatory compliance, mitigate risk, and strengthen internal controls. Our expertise helps you establish effective risk management frameworks and streamline compliance processes.

ServiceNow Security Operations

With our proficiency in ServiceNow Security Operations, we assist organizations in strengthening their cybersecurity posture. Our solutions enable efficient threat detection, rapid incident response, and comprehensive security incident management, safeguarding your critical assets.


VTS combines NOW platform and cloud expertise for hassle-free hybrid cloud management, maximizing value and driving innovation.

  • Hassle-Free Hybrid Cloud Management: Seamlessly manage your hybrid cloud infrastructure across on-premises, private cloud, and public cloud with our NOW platform and cloud technology expertise.
  • Comprehensive Support Models: Enjoy exceptional 24/7 support with flexible onsite and offshore options, aligning with your business requirements.
  • IT Digital Transformation Expertise: Leverage our expertise to achieve sustainable and impactful digital transformation outcomes, focusing on exceptional experiences and productivity.
  • Certified ServiceNow Consultants: Trust our global team for successful ServiceNow implementations, migrations, upgrades, and consulting.
  • Extensive ServiceNow Engagements and Support: Rely on our proven track record for implementing AMS models and ongoing ServiceNow support.
  • Enterprise Transformation Partner: Propel your business towards sustainable growth and success with our customer-centric approach and tailored solutions.

Choose VTS as your transformational partner to unlock the true potential of digital transformation. Together, we will maximize value, innovate, and drive productivity across your enterprise.


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