ServiceNow Managed Services

Maximize Your ServiceNow Investment with Comprehensive Managed Services

Service Offers

Ensure the optimal performance and effectiveness of your ServiceNow implementation with our expert managed services.

  • Dedicated Support Across ServiceNow Modules: We provide dedicated support for ServiceNow ITSM, ITOM, SecOps, and all other platform implementations. Our skilled team excels in handling various levels of operational support, from L1 to L3, ensuring comprehensive coverage.
  • Flexible Engagement Models: Engage our ServiceNow and ITIL certified experts in a dedicated or shared team model, either onsite or offshore, based on your specific requirements. We adapt to your needs to deliver exceptional service.
  • Comprehensive Service Components: Tailor your managed services with flexibility, choosing from a range of service components that meet your specific needs.


Our ServiceNow Managed Services Experts offer a comprehensive suite of solutions.
Solution Health Checks and Updates

Experience uninterrupted performance with regular diagnostics and updates, ensuring your ServiceNow platform operates optimally at all times.

24/7 Incident and Server Management Support

Receive round-the-clock support from our expert team, resolving issues across L1 to L4 levels and providing timely technical guidance for seamless operations.

System Administration

Efficiently manage critical aspects of your ServiceNow platform, including CMDB, user access, data management, quality control, cloud integration, security configurations, and workflow optimization.

Performance Analysis

Stay ahead of potential issues with proactive monitoring, swiftly identifying and resolving performance-related challenges to ensure uninterrupted operations and peak efficiency.


Continuous Support

Our ServiceNow Managed Services provide continuous assessment of business needs, offering end-to-end solutions for enhancements, process improvements, administration, maintenance, and support.

Focus on Core

Experience streamlined operations by entrusting your process automation needs to our state-of-the-art managed services. We identify the modules that align with your requirements, minimizing customization and maximizing out-of-the-box implementation to reduce license costs.

Optimized Service Delivery

Our unique engagement models ensure optimal implementation, efficient license cost management, and comprehensive support services. We proactively monitor platform usage, leverage the full potential of ServiceNow, and design workflows tailored to your enterprise needs.

Quick Response Time

Minimize downtime and business interruptions with our managed services. Benefit from rapid deployment, realizing your IT goals swiftly and fostering exponential company growth.

ServiceNow Solution Expertise

With our vast experience in implementing a wide range of ServiceNow solutions, we have become experts in building connected enterprises and modernizing business operations through cutting-edge technology. Our technical prowess and deep knowledge of ServiceNow enable us to deliver impactful solutions tailored to your specific needs.

ServiceNow Customer Service Management

We excel in implementing ServiceNow's Customer Service Management solution, revolutionizing the way you interact with and delight your customers. From seamless omni-channel support to efficient case management, we help you deliver unparalleled customer experiences that drive satisfaction and loyalty.

ServiceNow ITSM (IT Service Management)

As specialists in ServiceNow ITSM, we empower organizations to streamline their IT operations and enhance service delivery. With our expertise, you'll experience efficient incident and problem management, robust change management, and seamless service catalog implementations, ensuring optimal IT performance.

ServiceNow ITBM (IT Business Management)

We understand the criticality of aligning IT with business strategy. Through ServiceNow ITBM, we enable organizations to effectively manage their projects, portfolios, and resources. Achieve optimal project outcomes, strategic alignment, and resource optimization, driving business growth and success.

ServiceNow ITAM (IT Asset Management)

Our proficiency in ServiceNow ITAM allows us to help you optimize your IT asset lifecycle management. From procurement to retirement, we ensure accurate asset tracking, efficient license management, and cost optimization, providing visibility and control over your IT assets.

ServiceNow ITOM (IT Operations Management)

Leveraging ServiceNow ITOM, we empower organizations to maximize operational efficiency. Our expertise spans across event management, infrastructure discovery, cloud management, and more. Achieve proactive incident prevention, rapid resolution, and end-to-end visibility into your IT infrastructure.

ServiceNow Platform

As ServiceNow platform experts, we harness the full potential of this robust technology. We build customized solutions that align precisely with your unique requirements, creating a scalable and future-ready foundation for your digital transformation journey.

ServiceNow Governance, Risk, and Compliance

We specialize in ServiceNow Governance, Risk, and Compliance solutions, enabling organizations to ensure regulatory compliance, mitigate risk, and strengthen internal controls. Our expertise helps you establish effective risk management frameworks and streamline compliance processes.

ServiceNow Security Operations

With our proficiency in ServiceNow Security Operations, we assist organizations in strengthening their cybersecurity posture. Our solutions enable efficient threat detection, rapid incident response, and comprehensive security incident management, safeguarding your critical assets.


VTS combines expertise in the NOW platform and cloud solutions, providing a hassle-free solution for managing hybrid cloud infrastructure.

Our differentiators ensure a transformative journey, maximizing value, innovation, and productivity.

  • Hassle-Free Hybrid Cloud Management: Seamlessly manage your hybrid cloud infrastructure across on-premises, private cloud, and public cloud environments.
  • Comprehensive Support Models: Enjoy exceptional 24/7 support with flexible onsite and offshore options, aligning with your specific needs.
  • IT Digital Transformation Expertise: Drive value and innovation with our expertise in IT Digital Transformation, focusing on exceptional experiences and productivity.
  • Certified ServiceNow Consultants: Leverage our global team of ServiceNow consultants for successful implementations, migrations, upgrades, and consulting.
  • Extensive ServiceNow Engagements and Support: Trust our proven track record for delivering AMS models, including implementations, migrations, upgrades, and ongoing support.
  • Enterprise Transformation Partner: As your go-to transformational partner, we drive impactful digital transformations for enterprises of all sizes, propelling sustainable growth and success.

Choose VTS as your transformational partner and unlock the true potential of digital transformation. Experience the power of our differentiators and elevate your enterprise to new heights of success.


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