Service and Support
Unlocking Excellence in Service & Support: Choose VTS as Your Trusted Partner
At VTS, we have always prioritized customer-centric business practices and held steadfast to our values and ethical standards. This unwavering commitment has been the driving force behind the quality execution of our services.
In today's business landscape, the most successful organizations share a common focus on enhancing customer experiences, embracing emerging technologies, and optimizing service efficiency and support. We wholeheartedly embrace this philosophy and continuously strive to deliver exceptional services that cater to your unique needs.
We firmly believe that there is no one-size-fits-all template when it comes to providing services. Each customer has distinct expectations from their IT infrastructure and service providers, influenced by factors such as organizational size, infrastructure scale, criticality, location, internal skill sets, and business practices.
At VTS, we offer a diverse range of comprehensive services designed to address the specific challenges related to your IT infrastructure management and performance. Our service offerings provide ample choices, allowing you to opt for on-site services, a hybrid solution that combines infrastructure management with on-site troubleshooting, or other support services tailored precisely to meet your requirements and exceed your expectations.
With our customized approach, we empower you to optimize your IT infrastructure management while receiving the precise level of support you need. Our dedicated team is committed to understanding your unique needs, crafting tailored solutions, and delivering services that align perfectly with your expectations.
Experience the difference of personalized, comprehensive services that elevate your IT infrastructure management to new heights. Partner with VTS and unlock a world of customized solutions and exceptional support. Contact us today to embark on a transformative journey towards IT excellence.
OFFERINGS
Computer, IT Infrastructure Management
System configuration and optimization, Software installation and updates, Performance monitoring and troubleshooting, IT asset inventory management, Hardware and software inventory management.
UPS, PAC, Cooling & Power Management
Installation and configuration of UPS systems, Power monitoring and management, Preventive maintenance for PAC (Precision Air Conditioning) systems, Cooling system optimization and troubleshooting.
Networking Monitoring & Remote Support
Network monitoring and performance analysis, Remote troubleshooting and problem resolution, Configuration and management of network devices (routers, switches, firewalls), Network security monitoring and management, VPN (Virtual Private Network) setup and support.
Hardware Maintenance & Repair Services
Hardware troubleshooting and diagnosis, Component replacement and repairs, Preventive maintenance services, Hardware upgrades and enhancements, Warranty support and coordination.
Service Desk Management
Incident and service request management, Ticketing system implementation and support, Service level agreement (SLA) management, User support and assistance, Knowledge base development and maintenance.
Desktop Management
Software deployment and updates, Patch management and security updates, Desktop configuration and customization, Remote desktop support, Desktop performance optimization.
Datacentre & Server Administration
Server installation, configuration and maintenance, Operating system installation and updates, Datacentre infrastructure management, Server virtualization management, Storage management and optimization.
Messaging Administration
Email server setup and configuration, User account management, Email security and spam filtering, Backup and disaster recovery for email systems, Email client support and troubleshooting.
Backup Management
Backup strategy development and implementation, Data backup scheduling and monitoring, Backup software setup and configuration, Data recovery and restoration services, Regular backup testing and validation.
Anti-Virus Services
Anti-virus software installation and configuration, Real-time virus scanning and protection, Virus definition updates and maintenance, Malware and spyware removal, Security audits and vulnerability assessments.
Asset Management
Asset tracking and inventory management, Hardware and software asset auditing, Asset lifecycle management, Procurement assistance and vendor management, License compliance monitoring and reporting.
WHY VTS
VTS is a leading IT service provider, offering a comprehensive range of Service & Support offerings. Here's why customers choose us:
- Comprehensive Expertise: Our experienced team excels in diverse IT areas, providing comprehensive solutions for infrastructure, networking, hardware maintenance, and more.
- Proactive Solutions: We optimize your systems through proactive configuration, maintenance, and performance monitoring, ensuring smooth operations and maximizing efficiency.
- Rapid Response and Resolution: Our dedicated support team promptly addresses network, hardware, and software issues, delivering efficient solutions to keep your systems running seamlessly.
- Tailored Solutions: We understand the uniqueness of every business and provide customized services, aligning our solutions with your specific requirements and objectives.
- Reliability and Trust: Our certified technicians follow industry best practices and stringent security measures, safeguarding your data and protecting against potential threats.
- Exceptional Customer Experience: We prioritize customer satisfaction, actively listening to your needs, providing personalized assistance, and maintaining open communication throughout our engagement.
- Cost-Effective Solutions: Our services optimize your IT investments, streamlining operations, minimizing expenses, and enhancing performance and efficiency while delivering maximum value for your budget.
- Choose VTS for comprehensive expertise, proactive solutions, rapid response, tailored services, reliability, exceptional customer experience, and cost-effective solutions. Contact us today to optimize your IT operations.
