RPA Support & Managed Services
Ensuring Smooth Operation of Your Automated Processes
At VTS, we strive to ensure that your bots operate at their peak level of consistency and performance through our comprehensive RPA Support & Managed Services.
As a trusted RPA service provider and valued partner of leading RPA vendors such as UiPath and Automation Anywhere, we stay up to date with the latest changes and upgrades. This enables us to proactively address any challenges before they impact your users. Whether you require support for a recent RPA implementation or ongoing maintenance, we offer a full suite of services to meet your needs.
Our dedicated support team effectively manages, monitors, and optimizes your RPA project, including the management of your RPA infrastructure.
We also provide enhancements to ensure continuous improvement and offer innovative automation approaches such as custom automated release and patch management for your enterprise applications using RPA.
We understand that every organization has unique requirements, which is why our support, maintenance, and managed services can be tailored to your specific needs.
By leveraging our RPA support services, we guarantee that your RPA bots and infrastructure enjoy:
- Increased availability
- Reduced risk
- Maximization of uptime
- Faster incident resolution
- Lower robot maintenance costs
Having been invested in RPA, we have successfully automated over 200 processes and currently have 125+ bots in production. Our extensive experience spans across various industries worldwide. As you implemented RPA to reduce costs and enhance performance, our team of RPA support experts is committed to ensuring it remains that way.
Elevate Your RPA Solution with Comprehensive Support Services
At our organization, we recognize the importance of regular maintenance to ensure the efficient operation of your RPA solution. Our dedicated team of RPA support experts specializes in providing ongoing support tailored to your specific needs.
RPA Operations Support
- Continuous monitoring and reporting of bot execution.
- Scheduled maintenance to optimize performance.
- RPA environment management for seamless operation
- Monthly metrics and dashboard for performance insights
User Provisioning & Management
- Provisioning of new users to the RPA system
- Role maintenance for existing users, ensuring proper access and permissions.
Upgrade & Maintenance of RPA Infrastructure
- Upgrading the RPA platform to the latest version for enhanced features and security
- Monitoring logs and performing regular cleanup to optimize system performance.
General Bug Fixes in RPA Implementation
- Troubleshooting and resolving simple code issues
- Development of new bots as needed to meet evolving requirements.
RPA Managed Services.
RPA Process and Bot Monitoring
- Monitor bot performance for optimal operation.
- Track workflow and queues to ensure smooth execution.
- Continuously monitor RPA bots and the underlying platform
- Perform infrastructure monitoring to maintain system stability
Support & Maintenance
- L1, L2, L3 support for prompt issue resolution
- Usability support, triage, and troubleshooting assistance.
- Bug fixes and minor updates to the RPA platform
Remote RPA Support
- Monitor processes and bots remotely for effective management.
- Assist with code deployment to the production environment.
- Provide administration support for seamless operation.
- Support the development life cycle for ongoing enhancements
Performance Improvement
- Implement governance and control measures.
- Continuously monitor processes and bots for optimization
- Fine-tune processes and enhance performance
Reporting
- Real-time dashboards for immediate insights and visibility
- Governance reporting for compliance and oversight
- Track key performance indicators (KPIs) for process evaluation.
- Monitor RPA infrastructure to proactively address potential issues
Proactive RPA Support
- Monitor bot KPIs to ensure optimal performance.
- Identify and resolve issues before they escalate into problems.
- Enhance user experience for seamless automation usage
WHY VTS
VTS leverages an exceptional team of certified RPA experts, who possess extensive expertise in deploying automated solutions across various industries, including Banking and Finance, Manufacturing, Healthcare, Lifesciences, and more.
Our focus extends beyond the implementation of RPA solutions for speed and ROI; we also prioritize synchronous performance that remains at its peak throughout the entire process management lifecycle.
At VTS, our RPA implementation and support services go beyond mere automation. We emphasize integration to ensure maximum efficiency is derived from your processes. By seamlessly integrating RPA into your existing systems and workflows, we enable streamlined operations and enhanced productivity. Our goal is to deliver comprehensive solutions that optimize your business processes and unlock the full potential of RPA for your organization.
