The utility sector plays a critical role in the growth and sustainability of any country, providing power to various establishments and supporting the performance of other industries. Over time, the landscape of power generation has evolved from coal-based utilities to include nuclear, hydropower, thermal, and gas-based sources. With increasing focus on climate change and environmental concerns, renewable energy sources such as wind, solar, and bioenergy have gained prominence.

Ownership of utility entities varies, with government-controlled, public sector, private, and joint-venture entities dominating the sector. Despite being one of the oldest industries, utility providers have embarked on transformation programs in the past three decades to improve efficiencies and effectiveness, with varying degrees of success.

The utility industry is facing the need to adapt to changing trends and technologies, including distributed energy resources, microgrids, smart cities, and electric mobility. Providers are reevaluating their operations, services, and exploring flexible demand management while considering new business models.

To drive this transformation, utility companies are leveraging industry-specific business solutions such as SAP and Oracle, implementing enterprise-wide application and infrastructure modernization, and embracing emerging technologies like AI, ML, IoT, and digital metering. These efforts are part of the strategic agenda for forward-thinking utility providers worldwide.